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Returns, Refunds & Exchanges

Should you wish to return your Philo bag you can absolutely do so within 15 days of receiving your purchase.

 If something seems off with your bag or there is an error with your order, please email us at We’re happy to help, and want to make sure that you are satisfied with your purchase! 

 We accept returns within 15 days for a full refund or exchange. Shipping costs will not be refunded, except in the event of a defect. In the event that free shipping was applied, shipping costs will be calculated and deducted from the refund amount. The customer is responsible for return shipping, except in the event of a defect. Should your bag be defective, please contact: for a return shipping label. 

 When you return a product, the original hangtag must be attached on the item. Anything received with the item must be in your return. (ex.dustbag) To be eligible for refunds, the item must be unused and in the same condition it was delivered. The product must be returned in its original packaging with the order slip and receipt. 

 Once we receive the returned item in our office, the refund will be made within 2 to 5 business days. We will send you a confirmation email when the refund has been made. Your bank may take few days to credit the refund to your account even if we sent you an email confirmation. If after checking with your bank you still have not received your refund, please contact us at the following email address: 

 We are not responsible for delayed or lost packages. Please advise us of your return at and we will let you know how best to return your item depending on your location.